Hi, I’m Nikki.
I help people and businesses prosper through learning solutions. I specialize in instruction, eLearning, and curriculum development. Sound like something you’re interested in? Let’s work together!
PORTFOLIO
INTERACTIVE eLEARNING COURSE
Project: Improving Customer Phone Experiences for Dental Organization's Front Desk
Problem: Front desk employees at various nationwide offices were receiving negative customer complaints, leading to a loss of patients and decreased profits.
Goal: Reduce negative reviews about phone interactions on public review sites and increase customer satisfaction rates during phone calls by 10%, as measured by internal patient surveys.
Solution: Develop phone call etiquette guidelines, craft call scripts for common scenarios, and implement an interactive training program for front desk employees to practice and enhance their phone interaction skills.
EXPLAINER VIDEO
Project: Inclement Weather Policy Video
Problem: The company had varying inclement weather policies across different regions, leading to confusion and inconsistent communication.
Goal: Streamline communication and establish a unified policy that all regions can follow, ensuring quick and clear understanding for all employees.
Solution: Develop a concise and engaging explainer video that clearly illustrates the new inclement weather policy, ensuring all employees are informed and educated efficiently.
About Nikki
So, who am I you may be asking yourself? Great question!
I’m a dedicated professional with over 10 years of experience as a classroom educator, coach, and instructional designer. I’m passionate about helping others improve and firmly believe that learning shouldn’t stop once you have a degree in your hand. That’s why I transitioned to corporate instructional design—to continue inspiring growth and development at every stage of life. Let’s grow and learn together!
When I’m not creating engaging learning experiences, you can find me traveling the world, exploring my home state of Colorado, reading, or spending quality time with my husband and our two rescue dogs.